Information for guests

Betalning

Vi accepterar betalning via kort (Visa & Mastercard), Swish och faktura efter överenskommelse med 20 dagars betalningsvillkor.
Ingen betalning med kontanter.

Our goal is for all our guests to feel welcome and want to come back to us, regardless of whether you stay for a longer or shorter time. If you have any special requests, please contact us in advance!

Here is some good information for you who will be staying with us:

  • Check-in can take place after 16.00. Late check-in is perfectly fine, simply when it suits you! We will send information via an SMS to the mobile number you entered when booking. You will then receive a code for the front door and information on how to get your key/your room as well as an emergency number you can call if there are any problems. If you have any questions before you come, contact us, either by phone 046-540 80 05 or email info@torgetvandrarhem.se
  • Early check-in (before 1 p.m.) or late check-out (max. 4 hours) is possible for half the daily fee. Please inform us in advance if you arrive early or want to check out late.
  • Check-out must take place no later than 11.00 and you leave your key according to the instructions at the front door.
  • A set of sheets/duvet, pillowcase & towel as well as final cleaning is included in the price. We do not clean the rooms during the stay. If you are staying for a longer period of time, cleaning materials are available on each floor. If you wish to buy a new set of bed linen/towel, it costs SEK 80 and is paid at the Reception.
  • Smoking is strictly prohibited indoors. Our fire alarm is connected to SOS and if you cause a false alarm, you will be charged for this and have to leave the room. There is a smoking area at the backside of the main building, under cover. No smoking outside the entrance.
  • Kitchen, bathroom and other areas are shared with other guests. We therefore ask everyone to keep these rooms tidy, such as do the dishes, putting all the dishes back and clean all surfaces. Garbage is sorted according to instructions in the kitchen.
  • There is a laundry room to use, free of charge. Time is booked at the Reception.
  • We offer camera-monitored parking (1 space) for an extra fee, which is booked in advance and paid on site. Free parking is available across the street.
  • It is possible to buy a simple breakfast package for SEK 80/person. This consists of two types of freshly frozen bread, butter, cheese, marmalade, eggs, yoghurt and juice. We need to know the day before if you want breakfast. Book through this page or contact us! We offer coffee & tea! (does not apply to Budget rooms or long-term accommodation)
  • Between 22.00 – 08.00 it must be quiet in the house in consideration of the other guests.
  • We allow a small dog/cat in our rooms on the ground floor. If you are bringing a dog or cat, this must be announced when making the reservation and only one dog or cat/room is allowed. An additional cost of SEK 150 for the first night is added, then SEK 50/night, which is paid on or before arrival.
  • The staff has the right to enter the room if we suspect fire, smoking or other unforeseen events.
  • Your key is programmed at check-in and works for as long as your reservation is valid. All doors are locked so you must have your key with you when you go out. A lost key is charged SEK 500.
  • Hair dryers and irons can be borrowed at the Reception.
  • The reception as well as the entrance & parking lot are under camera surveillance when the hostel is unmanned, for your safety and ours. The films are stored in a cloud for 30 days, thereafter they are deleted.
  • Guests who are drunk or suspected of using other drugs will be immediately evicted from the Hostel!

We are affiliated with and follow the terms and conditions issued by Visita
If the above rules are not followed, the guest can be evicted without refund of fee.